酒店毕业论文摘要翻译

摘 要：近年来，中国酒店业呈现喷井式增长状态，各大国外酒店集团也将市场转向中国，加重了国内酒店业的经营压力，竞争的重点主要是集中在外部服务质量。关于服务质量的研究，国内外学者均侧重于外部顾客的服务质量，而忽视对内部服务质量的研究。本文将广州S酒店作为研究对象，使用了文献分析法、问卷调查法、定量与定性的分析方法等形式，采用Hallowell等学者提出的Internal SERVQUAL量表，最终发现广州S酒店员工对培训体系、激励机制、内部管理支持、内部服务体系、企业文化的认同等方面的满意度不高。本文从这五方面进行了原因分析，并提出相应的改进对策，为酒店改进内部服务质量和人力资源管理方面给予一定的参考价值。 Abstract: In recent years, China's hotel industry has seen a growth pattern of jet-spraying. Major foreign hotel groups have also shifted their markets to China, adding to the operating pressure on the domestic hotel industry. The focus of competition is mainly on the quality of external services. Regarding the research on the quality of service, scholars at home and abroad have focused on the quality of services of external customers and neglected the research on internal service quality. This article takes Guangzhou S Hotel as the research object, uses literature analysis method, questionnaire survey method, quantitative and qualitative analysis methods, and uses Internal SERVQUAL scale proposed by Hallowell et al. Finally, it discovers that Guangzhou S Hotel staff has training system and incentives. The satisfaction of the mechanism, internal management support, internal service system, and corporate culture recognition is not satisfactory. This article analyzes the reasons from these five aspects, and proposes corresponding improvement measures, which provides a certain reference value for the hotel to improve the internal service quality and human resources management.

The rapid urban development has triggered a series of problems, loss of a large number of regional culture element is one of them.Hotels as the main accommodation places of the people coming to the city are an important public space in the city.The hotels in the past focused maily on usability, special features and security, but were lack of precipitation of the regional culture, which resulted in the convergence in the design seriously. How to integret the regional culture in the architecture and landscape design is an important topic worthy of study.This article describes the importance of the application of regional culture in landscape design.As a graduation project, the study focused on the different function typrs of hotels, plants selection and location and special designs reflecting the distinctive regional culture characteristics in Shanghai.Geographical themes in exploring the hotel's integration of cultural elements in landscape design are fully covered as well.Using well refined symbol of the city, the old craft of fashion integration means building the regional culture that reflects the atmosphere of the city, including the importance of landscape design of cultural theme hotel.The design aims to use Shanghai local cultural elements, which is separated by a road Green alternately create old Shanghai culture and dynamic dialogue with the presence of new Shanghai, to create a series of dynamic theme hotels.To explore new ways of development of regional culture element protection, to enhance awareness building local cultural theme hotel and to strengthen people's identity with unique charm of Shanghai local cultural elements are the main focus of the article.Key words: Shanghai;Local cultural elements;Hotel;Landscape design;Symbol extraction

They create new stories on the basis of these classic fairy tales.

[Abstract] in a modern hotel management, human management has gradually rise to the mainstream of the management concept. The humanity of modern hotel management, on the one hand to customer satisfaction, that customer as the center; On the other hand, should be satisfied with the staff in an important position, stressed that the hotel staff to be based. The "employees first, customers second" management philosophy, that is not satisfied with the staff, not satisfied with the guests. This paper will propose the introduction of humane management concept to the management of staff, to achieve staff satisfaction and improve service quality hotels, so that customers more satisfied with the hotel faster development.